Delivery within New Zealand
Orders confirmed and paid for before 2pm on Monday to Friday will normally be dispatched on the same business day. Orders confirmed and paid after 2pm will normally be dispatched on the next business day. Please allow 3 working days for delivery and an extra 1 to 3 working days for delivery to rural addresses.
Although we will endeavour to meet all dispatch & delivery time frames we cannot be held liable for any direct or consequential loss arising from a late delivery or incomplete delivery address given. Please include your postal code. You should receive an email message advising that your goods have been shipped. Delays can occur during peak times such as Christmas and long weekends – please be patient.
If a customer is not present for a delivery, the relevant carrier may leave the goods at the delivery address at the owner’s risk unless we have been requested not to. If a customer refuses to accept delivery of their goods they may be charged for additional expenses incurred including (but not limited to) transport charges and storage.
Pick up from store
Local customers are welcome to collect their goods from our warehouse and pay at time of collection. Our warehouse is in Kerikeri (Northland) and is generally open from 9am to 4pm Monday to Thursday and 9am to 1pm Fridays. We are closed Saturdays, Sundays and public holidays.
Delivery to Australia
Delivery to any part of Australia costs $23 NZD for parcels upto 5kg and $55 NZD for parcels from 5 - 10kg. Parcels are dispatched same day provided orders and payment are received before 2pm. Deliveries normall take 2 working days to the major centers and 3 - 4 days to rural areas.
Delivery to rest of the World
We are more than happy to receive orders from any country but we quote the shipping costs to the customer on a order by order basis. Please contact us if you would like a quote or simply place for your and we'll contact you with the shipping information.